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One FlexCard - Up to Four Allowances!
Healthy Food* Allowance
All Medicare Choice members qualify as well as certain Medicare Select members.
Members Earn Up To:
- Elevate Medicare Choice (HMO D-SNP): $2,335
- Elevate Medicare Select (HMO): $850
Qualifying allowances are loaded onto a reusable card.
Balance reloads quarterly on January 1, April 1, July 1, October 1.
Balance does not carry over to the following quarter.
Start Using Your FlexCard
1. Get Your Pre-Activated FlexCard in the Mail
Existing or re-enrolling members should use their previous card, it will be re-activated upon plan year start date.
Pro Tip: To best protect your card allowance, you have the option to add a PIN number to secure your FlexCard by calling 303-602-2111, TTY 711 and selecting Option 2. Follow the prompts to add a PIN number to your FlexCard. Note: Costco requires a PIN for purchases.
2. Use Your FlexCard to Buy Eligible Items
Participating merchants include King Soopers, Safeway, Costco, Walmart, Walgreens and CVS. You may also order eligible OTC items from our catalog (for a printed catalog or to place an order, call 1-833-881-1423). Note: Walmart's approved produce list is not available to DHMP or members, and some items approved in the FlexCard app may not be covered.
3. Access the FlexCard Portal
You can access the FlexCard portal online, or download the Elevate Medicare FlexCard mobile app on your Android or iPhone.
4. Check Your Balance Anytime
Check your balance by logging into the FlexCard portal or by calling Health Plan Services and using the automated prompt at 303-602-2111, select option 2. Have your card ready, so you can enter the card number when prompted.
Elevate Medicare Advantage FlexCard FAQs
All members qualify for both the OTC Allowance and for the Annual Wellness Visit Reward. If you are in the Elevate Medicare Select (HMO) plan, refer to qualifying rules to see if you qualify for the Healthy Food Allowance.
You can order directly from the FlexCard Catalog or use the catalog as a guide for what type of items are covered. For more examples, visit FlexCard (Over-the-Counter Allowance and FlexCard (Healthy Food) pages.
- You can purchase items in stores (Safeway, King Soopers, Costco, Walmart, CVS, Walgreens).
- You can purchase items online at Walgreens.com and Medline in the FlexCard Portal.
- You can also place your OTC order with Medline by phone or by mail by using the OTC Benefit Catalog.
1-833-881-1423 (TTY 711)
Medline
PO Box 18522
Palatine, IL 60055
you can access your account balance online or by calling the automated line at 303-602-2111.
The FlexCard mobile app will allow you to scan an item to confirm if it's eligible. Download the Elevate Medicare FlexCard mobile app with your Android or iPhone.
If you don't want to use the app, you can:
- Purchase items and qualifying items will automatically be covered with eligible FlexCard funds when you check out
- Place your OTC order with Medline by phone or by mail using the OTC Benefit Catalog.
You can check all your items out at once. Once it is time to pay, you will swipe your Elevate Medicare FlexCard and the card will automatically pay for any eligible items up to your eligible allowance. The system will then ask you for another form of payment for any uncovered items or items above the balance on your Elevate Medicare FlexCard.
Call OTC Benefit Services at 1-833-881-1423 (TTY 711).
You can request an English-language catalog be mailed to you in the FlexCard Portal.
For a Spanish-language catalog by mail, submit your request to Medline here.
You can also request catalogs be mailed to you in either English or Spanish by calling Medline at 1-833-881-1423 (TTY 711).
No, you should swipe it like a regular MasterCard and it will pay for eligible items up to the balance on your card. After it has finished applying the funds, it will ask you for another form of payment for the remaining balance.
No. If you re-enroll, a new card is not automatically reissued and you will need to call Health Plan Services for a new card.
Call 303-602-2111. Have your card ready to provide when prompted and utilize the automated prompts to set up a PIN.
A PIN can secure your card in case it is lost/stolen, so no one can utilize your eligible funds. To set up a PIN call 303-602-2111 and select option 2. Have your card ready to provide when prompted and utilize the automated prompts to set up a PIN.
*Select Members: This benefit is part of special supplemental program for the chronically ill. Not all members qualify. Other eligibility and coverage criteria apply. Eligible conditions include chronic alcohol and other drug dependence, autoimmune disorders, cancer, chronic heart failure, dementia, diabetes, end-stage liver disease, end-stage renal disease (ESRD), severe hematologic disorders, HIV/AIDS, chronic lung disorders, chronic and disabling mental health conditions, neurologic disorders, stroke.