Knowing Which Is the Right Level of Care

When you have a medical concern, knowing how to access the right kind of care can be confusing. While there are many options for care, knowing how serious your condition is and how quickly you need to access medical care can help you make the right choice. So, before you get injured or sick, it is important to know all your options for care.

  • Routine Care: The regular and preventive health care you get from your primary care provider (PCP).
  • Urgent Care: Medical care for injuries or illness that requires immediate attention but is not life-threatening.
  • Emergency Care: Inpatient and outpatient hospital services necessary to prevent the death or serious impairment of the health of an individual.

Additional Options

If you are not sure what kind of care you need, the Denver Health NurseLine can provide you advice, at no cost to you. For help, call the NurseLine at 303-739-1261.

The NurseLine helps you quickly access trained triage nurses who can provide care advice. NurseLine nurses can advise you on the most appropriate place to get care for your condition. For example, if it makes the most sense to see a primary care provider or if your condition is best served with Urgent Care or Emergency Care.

Some of the health issues the NurseLine can help with include, but are not limited to:

  • Coughs
  • Colds
  • Fever
  • Sore throat
  • Stomach aches
  • Urinary tract infections
  • Emergency contraception
  • Lice
  • Scabies

    In-Person Care at a Clinic

    In-person visits are necessary for some services, like mammograms and eye exams. To schedule your appointment at Denver Health, call (303) 436-4949 or go to the Denver Health MyChart app. If your plan includes providers outside of Denver Health, you can schedule your provider visits directly with them. Check your plan’s network to make sure your provider is in-network. You can find a list of our providers in the DHMP Provider Directory.


    Many members are choosing telehealth for the ease and flexibility of meeting with their providers in the comfort of their home, and in part due to COVID-19 safety precautions. Telehealth allows you to access care from your phone or computer for conditions such as:

    • Eczema
    • Diaper rash
    • Bronchitis
    • Shingles
    • Sore throat
    • Chickenpox
    • Urinary tract infections
    • Pink eye

    Learn more about our telehealth options.

    COVID-19 Benefits

    To help ensure the safety of our members and the community, we continually monitor the changing regulations regarding COVID-19 and adjust our benefits accordingly. Get the most up-to-date information about your COVID-19 plan benefits and scheduling vaccinations.

    If your condition is not life or limb threatening, you can visit an urgent care center with no prior approval or appointment needed. Conditions that can be treated include, but are not limited to:

    • Fractures and sprains
    • Flu and fever
    • Minor cuts and burns
    • Severe colds
    • Rashes
    • Seasonal allergies
    • Migraines

    While there are multiple Denver Health urgent care centers, you may visit any urgent care center in the United States, so you can get the care you need when you need it.

    Virtual Urgent Care

    If you are a Denver Health MyChart user, you can use virtual urgent care. It’s easy and convenient to get the urgent care you need from the comfort of your home, using your smartphone, tablet or computer.

    If you would like to access virtual urgent care but do not have a MyChart account, set up an account now.


    For injuries and illnesses that are urgent, but not life or limb threatening, DispatchHealth is our on-demand urgent care provider that can treat you in the comfort of your home. You can schedule an appointment on the Dispatch Health website or by calling 888-908-0553. Their hours of operation are 8 a.m. – 10 p.m., 365 days a year.

    If this is an emergency, go to the nearest hospital or call 9-1-1. Your DHMP plan will cover you at any emergency room, anywhere in the U.S.

    Denver Health has separate Adult and Pediatric Emergency Departments located on the downtown hospital campus at 777 Bannock St, 1st Floor, Pavilion A, Denver, CO.

    As a DHMP member, you are covered at any emergency department in the United States. Emergency departments provide the highest level of care for conditions including, but are not limited to:

    • Chest pain
    • Major trauma
    • Shortness of breath
    • Severe pain
    • Possible broken bone
    • Excessive bleeding
    • Seizure
    • Serious burn or cut
    • Head injury
    • Poisoning
    • Loss of consciousness
    • Suicidal feelings
    • Sudden paralysis

    Select your plan below for information about your Provider Network.

    Elevate Medicare Advantage

    DHHA Employer Plans Medical Care HMO

    DHHA Employer Plan HighPoint HMO

    • Denver Health: Call 303-436-4949 or schedule on the Denver Health MyChart app.
    • UCH: Call 720-848-0000 or schedule an appointment by downloading the UCHealth app.
    • Children’s Hospital Colorado: Call 720-777-1234 or schedule an appointment by downloading the Children’s Hospital Colorado MyChart app.

    DHHA Employer Plan HighPoint POS

    Elevate Exchange/CO Option

    Elevate Medicaid Choice

    Elevate Child Health Plan Plus (CHP+)


    For planned hospitalization, such as surgeries, select your plan below to make sure your hospital is within your network.

    Elevate Medicare Advantage

    • Denver Health
    • Saint Joseph Hospital
    • Good Samaritan Hospital
    • UC Health Hospitals (Denver Metro Area)
    • Lutheran Medical Center
    • West Pines Behavioral Health
    • Platte Valley Medical Center

    DHHA Employer Plans Medical Care HMO

    • Members and their dependents have access to Denver Health Medical Center for hospitalization.

    DHHA Employer Plans HighPoint HMO

    • Members and their dependents have access to Denver Health Medical Center, UCHealth and Children’s Hospital Colorado for hospitalization.

    DHHA Employer Plans HighPoint POS

    • Members and their dependents have access to Denver Health Medical Center, UCHealth, Children’s Hospital Colorado and hospitals within the First Health Network.

    Elevate Exchange/CO Option

    • Members have access to Denver Health Medical Center for hospitalization.

    Elevate Medicaid Choice

    • Members have access to Denver Health Medical Center for hospitalization.

    Elevate Child Health Plan Plus (CHP+)

    Members have access to Denver Health Medical Center for hospitalization.

    *Note that emergency hospitalization is covered at any hospital on all DHMP plans.

    These plans offer transportation benefits at no cost to you to help you get to your medical appointments. Select your plan below for details.

    Elevate Medicare Advantage

    Access2Care provides round-trip rides to provider appointments or to pick up medication at the pharmacy. To schedule a ride, call 1-877-692-5315.

    Elevate Medicaid Choice

    Intelliride may require pre-approval before rides can be scheduled. To find out if your trip needs pre-approval or to set up a ride, call 1-855-489-4999 48 hours before your appointment.

    Please contact Health Plan Services If you have any additional questions.