Elevate Medicare Advantage Transportation Benefits

Rides must be scheduled at least 48 hours (Monday–Friday) in advance. There are four easy ways to schedule a ride:

1. Call Elevate Medicare Advantage Health Plan Services at 303-602-2111, select option 1. You will be re-routed to MTM to schedule. ProTip: Save this number in your phone or find this number on the back of your Denver Health Medical Plan card.
2. Call MTM directly at 1-877-692-5315. ProTip: Save this number in your phone so you have it available when you have questions about your ride.
3. Utilize the MTMLink website.
4. Use the MTM app on your smartphone or tablet. You will need to provide your full name, member ID, date of birth and zip code when you sign up.
   
                 

You will need to provide the following information to schedule a ride:
•    Name
•    Health plan ID
•    Date of birth
•    Address and phone number/cell phone number
•    Pick-up address (if different from above)
•    Appointment date and time
•    Provider name and address
•    Medical equipment (wheelchair, walker, oxygen tank, etc.)
 

It means you should call MTM 48 business hours (Monday - Friday) before your scheduled appointment to guarantee a ride. 

For example, if your appointment is on Monday at 2:00 p.m., you should call to schedule your ride on Thursday before 2:00 p.m.

• If you request a ride with more than 3 hours’ notice, MTM will accept your request and try to schedule you a ride. However, they cannot guarantee a ride.
• If you call with under 3 hours’ notice, MTM will decline your request as it is not enough time to arrange a ride for you. This is different than when you call for a pickup from your appointment where MTM dropped you off.

You can schedule rides up to 90 days in advance.

Yes, you will get a notification at least one hour before your ride to confirm your trip.

Call MTM at 1-877-692-5315.

Web chat help is available at www.memberportal.net. You can chat with a representative online instead of over the phone.

You may use your benefit for health-related, plan approved locations such as provider medical appointments, including dental and vision, and to the pharmacy.

Please allow for up to one hour. If you do not have a ride within 1 hour, please call MTM at 1-877-692-5315.
ProTip: Save this number in your phone so you can quickly access assistance with questions about your ride from an MTM Representative.

A hospital discharge can take up to 3 hours, but they try to be there sooner. If you do not have a ride within 1 hour, please call MTM back at 1-877-692-5315.

Download the MTM App to review details about your upcoming ride, including the status of your ride, the mode of transportation you will use, and your transportation provider’s name and contact information. 
Call MTM at 1-877-692-5315. Save this number in your phone so you can quickly get help with questions about your ride.

Transportation providers will wait for 5 minutes to pick up a rider and can arrive up to one-hour before appointment time. Please be ready within this one-hour pick up window and wait near your pickup area to ensure you do not miss your ride.

It is possible that you have opted out of text messages at some point by replying "STOP" to a message. 
To reactivate text messages for trip updates, text 46080 and text the word START.

Yes, for efficiency and cost-savings. Your overall ride time should not exceed 45 minutes.

Yes, we allow one companion to accompany you. Please indicate this when scheduling the appointment to make sure there is room for your companion.
What if I need special assistance with my ride?
If you require special assistance with your ride due to reasons like using a walker, wheelchair or oxygen, please specify this when scheduling your ride. MTM will ensure the transportation provider is able to meet your needs (such as ensuring a wheelchair accessible vehicle).

You may file a complaint with Elevate Medicare Advantage. You can call our Health Plan Services at 303-602-2111, TTY users call 711. Our Hours of Operation are 8am – 8pm, seven days a week.
 

Yes, they utilize Uber and Lyft, as well as other transportation providers based on service area and need.
When are Uber and Lyft not a good choice for me?
Uber and Lyft are not a good choice if you do not have a smartphone or need special assistance for your ride such as transporting a wheelchair or walker. Learn more about how MTM works with Lyft for your medical appointments.

Due to liability, drivers cannot help riders into the car or into the building, unless you are utilizing the stretcher service for bedbound members.

Before a transportation provider is accepted into the network, they must first satisfy a multistage process consisting of an application, interview, training, credentialing and more. MTM verifies the company, drivers and vehicles on an initial and ongoing basis. The documentation consists of review of insurance(s), exclusionary checks, licensure confirmation and vehicle inspections. 

MTM verifies drivers on an initial and ongoing basis through exclusion checks such as driving record, background and insurance checks. 
Drivers may not speak English as their primary language - MTM does not discriminate against their employees or subcontractor’s employees per federal law.

Members who have Health First Colorado (Colorado’s Medicaid Program) may also qualify for non-emergent medical transportation (NEMT) through Transdev/IntelliRide: 855-489-4999 or visit the website.
Members with a disability may also qualify for Access-a-Ride, RTD’s ADA complementary paratransit service. It is a shared-ride service intended for those who cannot use regular fixed-route bus/light rail service due to a disability. Call 303-299-2960 or visit the website for more information. 
For additional transportation resources, call the Denver Regional Mobility & Access Council (DRMAC) Help Line at 303-243-3113 or visit DRMAC’s Getting There Guide.

Download the MTM app on your smartphone or tablet. You will need to provide your full name, member ID, date of birth and zip code when you sign up.

For questions about the MTM Link App call: 1-888‑597‑1189.

Elevate Medicare Choice (HMO D-SNP) plan members may qualify for a no-cost smartphone with unlimited talk, text and data* through Thrive Mobile.