Elevate Medicare Advantage Transportation Benefits

Rides must be scheduled at least 48 hours (Monday–Friday) in advance. There are four easy ways to schedule a ride:

1. Call Elevate Medicare Advantage Health Plan Services at 303-602-2111, select option 1. You will be re-routed to MTM to schedule.
2. Call MTM directly at 1-877-692-5315.
3. Utilize the MTMLink website
4. Use the MTM app on your smartphone or tablet. You will need to provide your full name, member ID, date of birth and zip code when you sign up.
   
             

• Name
• Health plan ID
• Date of birth
• Address and phone number/cell phone number
• Pick-up address (if different from above)
• Appointment date and time
• Provider name and address
• Medical equipment (wheelchair, walker, oxygen tank, etc.)

It means you should call MTM 48 business hours (Monday - Friday) before your scheduled appointment to guarantee a ride. 

For example, if your appointment is on Monday at 2:00 p.m., you should call to schedule your ride on Thursday before 2:00 p.m.

• If you request a ride with more than 3 hours’ notice, MTM will accept your request and try to schedule you a ride. However, they cannot guarantee a ride.
• If you call with under 3 hours’ notice, MTM will decline your request as it is not enough time to arrange a ride for you. This is different than when you call for a pickup from your appointment where MTM dropped you off.

You can schedule rides up to 90 days in advance.

Yes, you will get a call from the driver the night before.

They can take up to one hour, but they try to be there sooner. If you do not have a ride within 1 hour, please call MTM back at 1-877-692-5315.
 

A hospital discharge can take up to 3 hours, but they try to be there sooner. If you do not have a ride within 1 hour, please call MTM back at 1-877-692-5315.
 

Yes, for efficiency and cost-savings. Your overall ride time should not exceed 45 minutes.

You may file a complaint with Elevate Medicare Advantage. You can call our Health Plan Services at 303-602-2111, TTY users call 711. Our Hours of Operation are 8am – 8pm, seven days a week.

You may use your benefit to go to provider medical appointments, including dental and vision, and to the pharmacy.

Yes, they utilize Uber and Lyft as options.

Uber and Lyft are not a good choice if you do not have a smartphone.

o   Call MTM at 1-877-692-5315.

o   Web chat help is available at www.memberportal.net. You can chat with a representative online instead of over the phone.

Yes, we allow one companion to accompany you. Please indicate this when scheduling the appointment to make sure there is room for your companion.