Elevate Medicare Choice (HMO D-SNP) members with a qualifying chronic condition may qualify.
Existing or re-enrolling members should use their previous card, it will be re-activated upon your enrollment start date.
Pro Tip: To best protect your card allowance, you have the option to add a PIN to secure your FlexCard by calling 303-602-2111, TTY 711 and selecting Option 2. Follow the prompts to add a PIN to your FlexCard.
Participating stores include King Soopers, Safeway, Costco, Walmart, Target, Walgreens, CVS and Dollar General. You may also use it at local vendors and online based on your benefits.
Pro Tip: Be sure to use your allowance before 6pm MT on the day the quarter or month ends. Transactions after 6pm may process the next day and deduct from the next quarter or month due to card processing rules.
You can access the FlexCard portal online, or download the Elevate Medicare FlexCard mobile app on your Android or iPhone.
Check your balance by logging into the FlexCard portal or by calling Health Plan Services and using the automated prompt at 303-602-2111, select option 2. Have your card ready, so you can enter the card number when prompted.
Qualifying allowances are loaded onto a reusable card.
No. If you re-enroll, a new card is not automatically reissued, unless you left the plan for greater than 90 days. If you left for less than 90 days and need a new card, call Health Plan Services at 303-602-2111, toll-free 1-877-956-2111 or TTY 711, 8 a.m. - 8 p.m., seven days a week.
A PIN is not required, but it can secure your card in case it is lost/stolen, so no one can utilize your eligible funds. To set up a PIN call 303-602-2111 and select option 2. Have your card ready to provide when prompted and utilize the automated prompts to set up a PIN.
If the information requested by the IVR to set up your PIN is entered incorrectly, the PIN setup will be locked after three unsuccessful attempts. The lockout will remain in place for 24 hours and will automatically unlock once the 24-hour period has passed.
If you would like to verify whether your PIN setup is locked, please contact Health Plan Services at 303-602-2111. Please allow 24 hours before attempting to set up your PIN again.
You don't need to request a new FlexCard. Approximately 30 days before your current card expires, a replacement card will automatically be mailed to you. Your current card will continue to work until its expiration date. Once you receive your new card, begin using it for eligible purchases and expenses.
If you think you may have misplaced your FlexCard and need time to look for it, call Health Plan Services to temporarily suspend your card. Suspending your card helps protect your benefits from unauthorized use. If you find your card, the suspension can be removed, and you can continue using the same card.
If your FlexCard is lost or stolen, call Health Plan Services to report it. A lost or stolen card cannot be reactivated. A new FlexCard with a new card number will automatically be mailed to you.
Replacement cards typically arrive within 7–10 days. If your current benefit allowance is expiring soon, please keep this timeframe in mind.
While waiting for your replacement card, you may still be able to use your allowance through Medline, where a physical FlexCard is not required.
You can shop in-store at the following approved stores:
To find an approved store nearby, download the Elevate Medicare FlexCard mobile app on your Android or iPhone.
*Note: Walmart’s approved product list is not available to DHMP or members. Some items that are approved in the FlexCard app may not be covered at Walmart. Please shop at your own discretion.
You can use your FlexCard at any vendors when the expense being paid is a utility, transportation service, or gym membership. The transaction must be processed under an approved Merchant Category Code (MCC) that identifies the vendor as a utility, transportation provider, or gym membership provider.
Below are a few local examples of these vendors:
| Utilities* | Transportation | Gym Membership |
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Call reach Medline by calling their Benefit Services at 1-833-881-1423 (TTY 711).
You can request an English-language catalog be mailed to you in the FlexCard Portal.
For a Spanish-language catalog by mail, submit your request to Medline here.
You can also request a catalog be mailed to you in either English or Spanish by calling Medline at 1-833-881-1423 (TTY 711).
Yes, the FlexCard can be used out of state; however, the approved store/vendor list still applies. The stores below are approved, but availability may vary depending on the state where you will be using your card.
You can also use the merchant locator on the app to find approved stores near you. In addition, if you provide Health Plan Services with the ZIP code for the area where you will be located, they can send you a list of approved stores nearby.
If you try to purchase an item/expense with your FlexCard and it declines, you may submit it for review. Simply fill out the FlexCard Declined Submission form. Failure to provide all requested information will result in no review of the declined transaction(s), due to not enough information to troubleshoot.
Sometimes, a transaction may be declined because an otherwise eligible item or expense is not included on the Approved Product List (APL) for Healthy Food and OTC purchases or does not fall under an approved Merchant Category Code (MCC) for expenses such as utilities, transportation, or gym memberships.
If you believe an item or expense is eligible and would like Elevate Medicare Advantage to consider adding it to the approved list, you may submit a FlexCard Declined Submission Form with information about the item or expense.
Please allow up to 45 days for the item or expense to be reviewed. Submitting a request does not guarantee that the item or expense will be approved or added to the list.
The FlexCard mobile app will allow you to scan an item to confirm if it's eligible. Download the Elevate Medicare FlexCard mobile app with your Android or iPhone.
If you don't want to use the app, you can:
Yes, and you can check out all your items out at once. Once it is time to pay, you will swipe your Elevate Medicare FlexCard and the card will automatically pay for any eligible items up to your eligible allowance. The system will then ask you for another form of payment for any non-eligible items or items above the balance on your Elevate Medicare FlexCard.
No, you should swipe it like a regular MasterCard and it will pay for eligible items up to the balance on your card. After it has finished applying the funds, it will ask you for another form of payment for the remaining balance.
The FlexCard should be used first because the EBT (SNAP) card may cover additional items. Or you can pull out items you know are covered by the FlexCard and purchase those, then do a separate transaction using your EBT (SNAP) card.
Transactions may take up to 7 business days to settle. If the store does not settle or reverse the transaction by the end of the 7th business day, the funds will be returned to your account on the 8th business day.
Note: If there are 7 or fewer days remaining in the month when the funds are due to be reversed, the monthly allowance will be forfeited. Please keep in mind that funds expire at the end of the month/quarter. We encourage you to plan accordingly.
In some cases, the funds may be returned to your FlexCard account while the transaction continues to show as pending. This can happen when the store does not complete or settle the transaction. If the funds have been returned to your account, no action is needed.
If you notice an unauthorized transaction, you will need to file a dispute using the Dispute Form located in your FlexCard member portal under Tools & Support. Have the date and amount of the transaction ready before completing the form. Once finished, send the form to the address provided on the document. If your dispute is approved, the FlexCard vendor will credit your account for the approved amount.
*Note: The dispute must be sent within 110 days of the transaction date and it must be a settled/completed transaction.
Call HPS to report your current card as lost/stolen as soon as possible to avoid additional fraudulent activity.
WEX will also set a fraud flag once the dispute is received. And the card won’t be able to be used.
Failure to report the card as lost/stolen can also delay the dispute process
It depends on whether the refund is from the same plan year.
For additional security measures, the app or web portal may request multi-factor authentication. The system will send an additional password to your mobile phone or email on file in some scenarios like the first time you register for the portal or on a new device, if you request a new card, or if you change your password. If you need to update your phone number or email, please contact our Health Plan Services at 303-602-2111 (TTY 711) and talk to a representative.
*The Healthy Food and Utilities Allowances offered with the Elevate Medicare Choice (HMO D-SNP) plan are part of special supplemental program for the chronically ill. Not all members qualify. Other eligibility and coverage criteria apply. Eligible conditions include cancer, chronic heart failure, diabetes, chronic lung disorders, and chronic and disabling mental health conditions. Other conditions also apply that are not listed.
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