Thrive Mobile Phone for Medicare Members

After you join the Elevate Medicare Choice (HMO D-SNP) plan and are approved for SSBCI someone from Thrive will call you in about 10 to 14 business days. They will help you fill out the Thrive program form. A Thrive Assistant (someone from their customer service team) will walk you through the form online. It only takes about 10 minutes.

If you don’t have internet, that’s okay! You can choose to fill out a paper form instead. The Thrive Assistant will explain how to fill it out and where to send it using a prepaid envelope.

You can also sign up for Thrive by yourself, with a broker, or with a care manager at Thrivemobile.com.

SSBCI is the Special Supplemental Benefit for the Chronically Ill. It is an allowance offered with the Elevate Medicare Choice (HMO D-SNP) and not all members qualify. Eligible conditions include chronic alcohol and other drug dependence, autoimmune disorders, cancer, chronic heart failure, dementia, diabetes, end-stage liver disease, end-stage renal disease (ESRD), severe hematologic disorders, HIV/AIDS, chronic lung disorders, chronic and disabling mental health conditions, neurologic disorders, stroke.

If a member is not pre-approved by DHMP based on claims data, a member may self-attest using the online form and must discuss this condition with their provider as soon as possible. DenverHealthMedicalPlan.org/form/elevate-medicare-advantage-flex-card-self-attestation 

Signing up for Thrive Mobile is quick and easy—it usually takes up to 10 minutes. A Thrive Assistant can help you with each step, or you can choose to fill out the form by yourself. If you don’t have internet, Thrive can mail you a paper form with a prepaid envelope to send it back.

TBD

The Thrive Mobile plan comes with unlimited talk, text, and data. Each month, you get 10GB of high-speed data, which is enough for most people to stream videos and use apps.

If you use all your high-speed data before the month is over, you can still go online, listen to music, and have telehealth visits—but things might be a little slower.
If you need more high-speed data, you can buy extra for an added cost. Thrive Mobile uses the T-Mobile network to give you service.

• Smartphone with 6.5"+ screen (including Gorilla Glass screen to prevent scratches)
• Device charger
• Device case
• Data plan
• Access to 1:1 technology and healthcare support (Thrive Assistants)
• One-touch access to select health websites, apps, and phone numbers

Yes, members can keep their current phone number when they get their new device. A Thrive Assistant can help with the transfer.

Moving your number to Thrive (called "porting") usually takes between 30 minutes and 24 hours, depending on your old phone company. You don’t need permission from your old phone company—just your account number.

Thrive Mobile does not pay to cancel your old phone plan.

Yes, members can use their own phone with the Thrive network. A Thrive Assistant can help add important contacts, websites, and apps to the phone if needed.

Yes, the Moto G Stylus phone we give to members supports TTY mode, which helps people who are hard of hearing. It's a feature found in the phone's accessibility settings.

To get the full Thrive Mobile plan, a member must be in the Elevate Medicare Choice (HMO D-SNP) plan starting January 1, 2026, and qualify for SSBCI.

If a member has the Elevate Medicare Choice (HMO D-SNP) plan but doesn’t qualify for SSBCI, there is another option. Thrive Mobile can still help them get free wireless service by using a program called the Federal Lifeline Subsidy. A Thrive Assistant can help with signing up.

Thrive can also help members download our CareHub app, which has all the digital tools for DHMP in one place.

The member will need to provide their full name, home address, current phone number, email (if they have one), the last 4 digits of their Social Security number, and their date of birth.

We can send devices straight to members’ homes or any address they choose using a delivery service. We will give members the tracking info once the device leaves the warehouse.

Thrive Mobile will sign up members before the plan year starts, but devices won’t be shipped until January 1, 2026, to match the plan start date. Devices usually arrive within 3 - 5 business days after the member’s plan starts.

If a member joins Denver Health after January 1, 2025, they will get their device only after their Denver Health membership is confirmed and they sign up for the DHMP Thrive Smartphone Benefit. This process can take about 14 days. After that, it takes 3 - 4 business days to ship the device.

A signature is not needed because members might not be home to sign. If a member is worried about where their device will be sent, we can send it to a trusted shipping center nearby or to a friend’s address.

Thrive Assistants are here to help from 7 a.m. to 5 p.m. Mountain Time, Monday through Friday. They work in the US and can give members one-on-one help with any tech questions.

If needed, Thrive Assistants can even connect to the member’s device to help finish a task. This makes it easier for members to use their phones.

Members can call Thrive Assistants at 1-888-445-1069.

Thrive does not keep or have access to individual member data. As a licensed wireless provider, Thrive looks at overall activity on the network to keep things running smoothly.

Thrive shares only group data about how the service is used with DHMP for Elevate Medicare Choice (HMO D-SNP) members. No personal or individual data is tracked or shared. Thrive also does not track where the device is located.

If a member loses, breaks, or has their device stolen, they can choose to use another device. Thrive will give them a SIM card to keep their wireless service.

Members can also buy a new device from Thrive for about $99. The device will be sent right to their home.

Thrive Mobile will send a new device to the member, if they want the free smartphone. Each member gets one device as part of the benefit. 

Your phone will have important healthcare info, like phone numbers for DHMP Health Plan Services and your free transportation benefit through MTM (which gives you up to 24 one-way rides). It will also have other DHMP benefit/plan details.
Your phone will come with apps already downloaded, like Wellframe (to talk with your Care Manager safely), Elevate FlexCard, MyChart, and a link to the DHMP Plan Benefits website. We want to make sure you get the most out of your plan!

Health Check-Ins let members connect in a new way with their healthcare team. These check-ins show members personalized questions and info approved by DHMP.
Health Check-Ins appear on the phone once a week and only take about 30 - 60 seconds to finish. Members can choose to “snooze” them and do them later.
But DHMP encourages members to complete these check-ins so they can get the most help from their plan and reach their health goals.

Members can use this phone however they want because it is their personal phone. They can download apps, save photos, and add contacts whenever they want.Thrive Mobile and DHMP do not watch how members use the phone and cannot access it after the member is enrolled.

Thrive Mobile is available in English and Spanish. If members need help in another language, we can use Language Line, which supports 140+ languages, to connect them with a Thrive Assistant.

Yes! A Thrive Assistant can help members make the text bigger so it’s easier to read. If members need more help, the Thrive Assistant can connect to their phone and do it for them.

Thrive Assistants can also help set up a feature called TalkBack, which reads aloud what’s on the screen.

Yes, members can connect their hearing aids to the device. Not all hearing aids work, but most Bluetooth hearing aids do.The member or their caregiver can call a Thrive Assistant, who will help them connect the hearing aids.

Thrive Mobile service is free for members in the Elevate Medicare Choice (HMO D-SNP) plan who qualify for SSBCI.If members want more high-speed data, they can pay to add extra, but most members don’t need to.

Thrive Assistants can help members set up facial recognition or a passcode to keep their phone safe. Any apps on the phone will ask for a username and password, but that’s controlled by the app, not Thrive.

Thrive Mobile does not have plans for international travel. If members travel outside the U.S., we suggest they use WhatsApp to stay in touch, and we can help set it up. If a member gets an international SIM card, they will lose their phone number after 60 days because of FCC rules. So, we don’t recommend doing this.
 

TBD

Our goal is to give all Thrive members free, ongoing service. If a member leaves the Elevate Medicare Choice (HMO D-SNP) plan, they will still have service for 30 days. At the start of these 30 days, Thrive will ask if the member wants to join Lifeline (if they haven’t already). Lifeline is a national program that helps Medicaid members get wireless plans for free or low cost. If the member joins Lifeline, their service will keep going without any breaks.

Members can also choose to pay Thrive directly to keep their plan. If they don’t join Lifeline or pay, their service will stop after 30 days and they do not need to send their devices back.

Pro Tip: Members should be careful when changing plans because there are only a few times they can switch back to DHMP.