Payment Process for Providers
Denver Health Medical Plan (DHMP) has implemented an electronic provider payment process using Zelis. This process provides the latest in secure payment technology, while adding efficiency to the claims payment process. Providers enroll with Zelis to begin receiving electronic claim payments and remittances. Once enrolled in the Zelis Payment Network, you will receive streamlined payments and remittances from Denver Health Medical Plan.
There will now be a one-to-one relationship between remittance advice (RA), both paper and 835/ERA, and your payment. You will no longer receive multiple RA’s for one check; the default will be one RA to one check. When you onboard with Zelis, you will have the opportunity to select from other payment options as well. Please let DHMP Provider Relations know if you have concerns regarding this change.
If you decide not to enroll, you will receive paper checks and remittance advice or can log into our provider portal to access your remittance advice electronically.