Denver Health Pharmacy By Mail

Although most orders are shipped within 48 hours, it may take up to 3-5 business days to receive your prescriptions.

After you have received your prescriptions by mail for the first time, you may order refills by calling the automated refill line at 303-389-1390, through the MyChart website, or through the MyChart smartphone app. Refills are not sent automatically.

Call 303-389-1390 and follow the instructions to refill prescriptions. You can also find the phone number to call in refills on your prescription bottle label. Have your prescription number(s) and credit card number (if your plan requires one) readily available.

Your prescription number is on the prescription bottle label listed as “Rx number”.

No. As long as your prescription is written for a 3-month supply, has remaining refills and is not expired, the pharmacy will be able to refill it. A new prescription is needed only when there are no refills remaining, your prescription expires, or your provider changes your medications. Check your medication bottle label for the number of refills remaining and expiration date.

For most medications, Pharmacy by Mail will not refill prescriptions until 75% of your last mail order prescription has been used. For a 90-day supply, this is 68 days from the date of the last fill. For example, if you received a 90-day supply of medication on January 1, you would not be able to request a refill until March 10.

If your insurance does not cover a specific drug, pharmacy staff will contact you to discuss your options.

Due to pharmacy regulations, the pharmacy is not allowed to return medications once they have left the pharmacy. Once the prescription is dispensed and shipped, your copay cannot be refunded.

If you fill prescriptions written by a specialist provider, such as an infectious disease specialist, rheumatologist, neurologist, or oncologist, you may have specialty drugs. To find out if your medication can be filled through Pharmacy by Mail call Pharmacy Customer Service at 303-602-8726.

Yes. Drugs that need to be refrigerated can be safely mailed.

Your medications are sent through the U.S. Postal Service. The return address of the package will not indicate that the package is from a pharmacy.

Due to pharmacy regulations, we can only ship your prescriptions within the state of Colorado. If your address changes within the state of Colorado, please call Denver Health Pharmacy by Mail at 303-436-4488 or update your address in MyChart.

You will receive a receipt with your prescriptions for the amount charged to your credit card, if payment is required. You can find copay information in your plan’s member handbook or in your plan’s formulary located on this website, or call your plan at the phone number listed on the back of your ID card.

Prescriptions can be paid for by Visa, MasterCard, or Discover. The pharmacy can maintain an account for you with credit card information for future payments. This information is kept in an encrypted file to ensure security and confidentiality. If there is no credit card on file, your prescription delivery will be delayed until the pharmacy can obtain payment.