Coronavirus (COVID-19) and Insurance Coverage

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Information related to COVID-19 is rapidly changing and evolving. As your health insurance carrier, we are committed to supporting our members and community through this challenging time. For the most up to date information related to COVID-19 in Colorado, we recommend visiting the Colorado Department of Public Health and Environment (CDPHE). We have made some temporary changes to our benefits to better serve our members and providers during this time.

We continue to monitor and comply with the changing regulations related to COVID-19 and the impact they will have on our members and benefits. This page will be updated as needed.

Plan Benefit Updates for All Members

  • COVID-19 Testing and Office Visits 
    • DHMP will not charge any copay or coinsurance for COVID-19 testing for members who meet testing criteria.
    • This includes testing during in-network office visits, urgent care visits and emergency room visits as well as testing performed by out-of-network providers or testing centers.
    • All members have access to COVID-19 diagnostic testing at no cost.
    • COVID-19 antibody testing  does not have a cost share at this time. This test requires a physician's order, is covered in-network and requires an authorization for out-of-network testing.
  • Telehealth
    • The CDC encourages the use of video and telephone visits with your provider when possible. We have various telehealth options available to our members, which include telephone and video. Learn more about the options for your plan on our Telehealth page.
    • Telehealth can be used for many services like PCP office visits, some specialist visits, behavioral health services, and more.
    • Telehealth copays and cost-sharing work just like an in-person visit to your provider. There is no additional fee to use telehealth services.
  • Early Prescription Refills
    • You can fill most prescriptions early, and they will be covered by your plan. Some exceptions apply.
    • Applicable copays and cost-sharing still apply.
    • For specific questions, call our Pharmacy Team at 303-602-2070.
  • Medication Delivery by Mail
    • We have different options so that you can receive medications to your mailbox at no additional cost to you.
      • If you see a Denver Health provider, call the Denver Health Mail Order Pharmacy at 303-602-2326.
      • If you see a non-Denver Health provider, call MedImpact Direct Mail Order Pharmacy at 1-855-873-8739.
    • Applicable copays and cost-sharing still apply.
  • Outreach to Members
    • Our teams may be reaching out to you to see how you’re doing. We know this is a challenging time, and we want you to know we are here to support you and your health and well-being.

Medical Questions

If you feel you may have been exposed to COVID-19, you are encouraged to call the DHMP NurseLine at 303-739-1261 for advice on appropriate next steps. You can also call or message your PCP for advice on next steps.

If this is an emergency, go to the nearest hospital or call 9-1-1. Your DHMP plan will cover you at any emergency room or urgent care center, anywhere in the U.S.

Safety

It’s important to continue to get the health care you need. Learn what Denver Health, UCHealth and Children’s Hospital Colorado are doing to keep you and your family safe:

For other health care facilities, we encourage you to call your provider to find out what safety measures are in place. For information about which providers are in your plan’s network, check your Member Handbook or Evidence of Coverage (EOC).

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