How to Access Care | Denver Health Medical Plan

How to Access Care

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Appointment Center:
303-436-4949
7 a.m. - 6 p.m.
Monday to Friday
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NurseLine:
303-739-1261
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Member Services:
Medicaid 303-602-2116
CHP+ 303-602-2100

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You may choose from clinics at Denver Health’s Main Campus, one of the nine Community Health Centers or various School-Based Health Centers to receive your medical care. See a complete list of clinic locations and hours. All appointments can be made through the Appointment Center, including Women’s Care, Primary Care, Specialty and Eye appointments.

  • If you have not been seen at a Denver Health Clinic in the past 12 months or if you have never been seen at a Denver Health Clinic, call the Appointment Center to schedule an appointment.
  • In most cases, you need a referral from your PCP to see a Specialist (a provider who is an expert in one or more areas of healthcare). You do not need a PCP referral to see a Specialist in Optometry or OB/GYN.
  • If you have trouble finding a Primary Care Provider (PCP) or you wish to change your PCP, please call the Appointment Center.

Existing Patients

Preparing for your visit

  • If you need to cancel your appointment, please call the Appointment Center at least one day before your appointment.
  • Bring your Denver Health Medical Plan ID Card and picture ID to all of your appointments.
  • Find a location near you.
  • Be 15 minutes early for your appointment so you will have time to park and check in at the clinic. There is free patient parking on the Main Campus in the Delaware Garage at 6th and Delaware, and metered/paid parking throughout the Denver Health Campus.
Denver Health Appointment Standards
Type of Care Appointment Standard
Emergency 24 hours, 7 days a week
Urgent Within 24 hours of your call
Non-Urgent and Non-Symptomatic Care Visit Within 30 days
Non-Urgent, Symptomatic Care Visit Within 7 days
Well Care Visit Within 1 month*

*Unless an appointment is required sooner to ensure the provision of screenings in accordance with the Department's accepted Bright Futures schedule.

When you need care today and can't get in to see your provider:

Denver Health Nurseline

Available by telephone 24 hours a day, 7 days a week.

The NurseLine can provide free medical advice if you are not sure what to do. They can also help you decide if you need to see a provider or go to the emergency room.

Denver Health Urgent Care Clinics

You do not need to get approval to go to the nearest urgent care center. You may see any urgent care provider, even if the provider is outside the Denver Health Medical Plan network. Below is a list of Denver Health Urgent Care Clinics:

Adult Urgent Care Clinic at Denver Health

777 Bannock St.
Denver, CO 80204
7 a.m. - 8 p.m. Monday to Friday
8 a.m. - 7 p.m. Saturday and Sunday
Reduced holiday hours

Pediatric Urgent Care Clinic at Denver Health

777 Bannock St.
Denver, CO 80204
24 hours a day, 7 days a week.

Adult and Pediatric Urgent Care Clinic at the Southwest Family Health Center

1339 S. Federal Blvd.
Denver, CO 80219
9 a.m. - 8 p.m. Monday to Friday
9 a.m. - 4 p.m. Saturday and Sunday, closed on holidays.

Denver Health Emergency Departments

If you have an emergency, call 911 or go to the nearest hospital. There is no cost for covered health care services if you go to the hospital for an emergency. For a list of Denver Health Emergency Departments, see below:

Pediatric Emergency Department

777 Bannock St.
Denver, CO 80204
24 hours a day, 7 days a week

Adult Emergency Department

777 Bannock St.
Denver, CO 80204
24 hours a day, 7 days a week