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Response to Change Healthcare Cyberattack
Denver Health Medical Plan (DHMP) has evaluated the systems impacted by the February 21, 2024 Change Healthcare (CHC) cyber-security issue. Through this review, DHMP has partnered with TriZetto Provider Solutions (TTPS) to re-route claims processing through TTPS.
Providers can now resubmit electronically, using the same payer IDs as before (payer IDs 84-135, 84-133, 84-131). This does not apply to paper claims or claims received through the First Health Network.
Action Required
Providers must resubmit any outstanding DHMP claims dating back to February 21, 2024. DHMP will be monitoring all claims and waiving any timely filing to allow providers time to send in claims for resolution. Please resubmit all claims within the next 90 days. If you have questions on specific claims, including claims submitted prior to February 21, please contact us at 303-602-2100.
Additional Information:
Optum Solution Status – Change Healthcare Cybersecurity Issue
Optum – Temporary Funding Assistance Program for Providers
You may contact Trizetto Provider Support at TTPSSupport@cognizant.com
Billing Address and Payer ID Numbers
DHHA
P.O. Box 6300
Columbia, MD 21045
Electronic Payer ID: 84-135
Elevate Child Health Plan Plus (CHP+)
P.O. Box 6300
Columbia, MD 21045
Electronic Payer ID: 84-135
Elevate Medicare Advantage
P.O. Box 6300
Columbia, MD 21045
Electronic Payer ID: 84-131
Elevate Medicaid Choice
P.O. Box 6300
Columbia, MD 21045
Electronic Payer ID: 84-133
Elevate Exchange
P.O. Box 6300
Columbia, MD 21045
Electronic Payer ID: 84-135
First Health Network
P.O. Box 21524
Eagan, MN 55121
Electronic Payer ID: 65-456
Important Telephone Numbers
Provider Relations Department
Phone: 303-602-2100
Fax: 303-602-2516
Membership and Eligibility
Phone: 303-602-2100
Claims Status
Phone: 303-602-2100
Fax: 303-602-2138
Authorizations
Phone: 303-602-2140